Quality and continuous improvement policy
1. Introduction
At INCORPORA TECHNO GROUP, we are committed to excellence in the manufacturing of our products and the corresponding after-sales service, maintaining high standards of quality and customer satisfaction. We recognize the importance of continuous improvement and agile adaptation in a constantly evolving technological environment. Therefore, we have established this Quality Management and Continuous Improvement Policy, based on the principles of the ISO 9001 standard and compatible with Agile methodologies. Additionally, we integrate a Quality Assurance System into our processes to ensure consistency and efficiency in the delivery of our services.
2. Scope
This policy applies to all employees, teams, and processes at INCORPORA TECHNO GROUP involved in providing information technology services. Our commitment to quality and continuous improvement spans all areas of the company, from consulting and software development to customer support.
3. Principles
Our quality management policy is based on the following principles:
1. Customer Satisfaction: We are committed to understanding and exceeding our customers’ needs and expectations by delivering high-quality services.
2. Continuous Improvement: We constantly seek opportunities to improve our processes, products, and services, fostering a culture of innovation and continuous learning.
3. Process-Based Approach: We adopt a systematic approach to managing our processes, identifying, understanding, and managing interrelations among them.
4. Employee Involvement: We actively engage our team in quality improvement and promote a collaborative and participative work environment.
5. Evidence-Based Decision Making: We base our decisions on objective data and analysis to ensure the effectiveness and efficiency of our processes and services.
4. Quality Assurance System
At INCORPORA TECHNO GROUP, we commit to implementing and maintaining a Quality Assurance System in our processes to ensure consistency and quality at all stages of service delivery. This includes:
1. Establishing Quality Standards: We define clear and measurable quality standards and criteria for each phase of our processes.
2. Monitoring and Measurement: We regularly monitor the performance of our processes and services using relevant metrics and KPIs.
3. Review and Improvement: We conduct periodic reviews of our processes and results to identify improvement opportunities and take corrective and preventive actions.
5. Agile Methodologies
We recognize the importance of agility in the development and delivery of our products. We will integrate the principles and practices of Agile methodologies into our processes to quickly adapt to market changes and meet the evolving needs of our customers.
6. Responsibilities
It is the responsibility of all INCORPORA TECHNO GROUP employees and stakeholders to comply with this policy and contribute to the continuous improvement of our processes and services. Management will provide the leadership and resources necessary for the effective implementation of this policy.
7. Review and Update
This policy will be reviewed periodically to ensure its adequacy and effectiveness in achieving our quality and continuous improvement objectives.
8. Approval
This Quality Management and Continuous Improvement Policy has been approved by the management of INCORPORA TECHNO GROUP and will take effect from the date of its publication.
